Kudos for Osprey to stand behind their product and replace items but... I have a lot of other packs/ bags that I've had for decades that never needed replacing in the first place. Come to think about it, I just tossed my first Hyrdopak "Hydration pack" that I got in 1999 because the straps literally disintegrated. This is after thousands of miles of hiking, disc golf, biking, dirt biking including one crash from a motorcycle onto gravel in 2003 where I spun like a turtle for 40-50' on my back with the only thing between me and the road was that pack, 3L of water and a thin tech shirt.
I do like osprey's designs but if a company has to replace products multiple times over their life, are they a really good product or just a good company?