I've only had experience with this company with my Spectral, but I have heard great things otherwise. The frame quality of the aluminum spectral isn't great. The weld lines are uneven and aren't very confidence inspiring. The first frame i got had 2 holes in the weld connecting the seat tube and bb shell, and the transitional piece of aluminum from the top tube to the seat tube was welded angled a few degrees to the right. The process to exchange the frame-and I had the choice to refund or exchange-was fine and customer service was nice, but every time they gave me an estimate of time for something to happen (frame replacement, processing time) it always took twice what they said. I got the new frame back to find the same misaligned weld at the seat tube and top tube junction, but cocked to the left, plus a dent in the seatstay. Disappointing. I have seen other people mention this online so unfortunately it isn't only me experiencing these problems. I think that these welding issues are mainly exclusive to the aluminum Spectral frames (maybe that's why they are such a steal?), as I haven't heard of anything like this on their other aluminum or carbon frames. I'd say do heavy research on frame quality on whatever bike you are going to buy, but Canyon in general still seem to have good quality, just not with the Spectral. And at least in the US, their customer service is average for a direct-to-consumer brand, but I guess I'll see if that is still the case when I request a refund.