I appreciate you taking the time to share your experience. I've read a few other reports of people feeling like their smash is overly harsh. They were riding different air shocks and coil shocks, so I'm not sure your particular shock is the problem. Of course, I've also read many reports of people not feeling that way at all, so hard to say how much of a pattern it is. I like a firm platform with high efficiency but within reason of course.
I've also been very impressed with their customer service with my various questions. The best I've experienced actually. I'm not sure if I should worry about the frames only having a one year warranty. It would be nice to have longer given it's a brand new technology. Sometimes problems take a while to reveal themselves. If it was another company I would pass due to the warranty issue. Their customer service has been so good though I feel like they would take care of me. That's just a feeling though.