RedRider3141 Posted July 2, 2023 Share Posted July 2, 2023 While doing some maintenance I discovered the thin washer on the cassette lock ring was broken. I looked for a replacement but couldn't find an exact match online. I reached out to microSHIFT for the correct P/N and they just sent me a new one, free of charge. 4 Quote Link to comment Share on other sites More sharing options...
quixoft Posted July 2, 2023 Share Posted July 2, 2023 Nice. I love it when companies do things like that. Those probably cost them pennies and it's a nice gesture to keep customers happy. I had the opposite experience with Raceface. I was upgrading my brakes last week and over torqued my grips(torque wrench was still set to brake caliper bolts) when I was done. Then I subsequently stripped the grip hex bolts trying to get them off. No big deal but when I contacted Raceface support to ask what kind of bolts to get for my particular grips, their response was literally, "We don't know, go ask your local hardware store." I kid you not. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.