Ridenfool Posted January 21 Share Posted January 21 (edited) I'm posting this in hope that there might be some here with an early Float X2 shock who would want to take advantage of this. Recently I purchased a 2022 Float X2 Factory shock on sale from Jenson USA for about half price. Then began the study of the finer points of setup and understanding all the knobs by searching the interwebz for first-hand experience. In this search I came across several threads on a variety of MTB forums relating how Fox is addressing known problems with the design of 2021-2023 models by offering a replacement/upgrade to a re-engineered and much improved 2024 model, for the price of shipping. I contacted the Fox Service department by phone and was asked for a serial number. Next, I was offered the opportunity to swap it for a 2024 using the online Service Request Form. Shipping to Fletcher, NC via USPS was $11. (from the phone queue, choose Bike, then press 2 for Service in order to be offered the swap. The Sales folks at press 1 won't offer this. DAMHIK) Further, the tech I was speaking with in Fletcher, NC said they have stock on many of the 2024 models and can turn it around in a few days. They then offered to tune the replacement for my weight, bike, and riding style, so I'm getting the Medium Compression and Rebound tunes, 2 Volume Spacers installed, and stroke length adjusted from 55mm to 52.5mm to match the spec for the OEM shock. If you have an early version of this shock, or, are considering an upgrade like I did, this is an excellent way to get one of the 2024 versions through this offer. Here's a list that includes the improvements made for 2024: SPECS & FAMILY FEATURES NEW base valve piston design and compression tune for increased damping performance and improved sensitivity NEW bearing housing seal package virtually eliminates possibility of aeration NEW scraper seal for improved durability NEW more robust eyelet design on trunnion models NEW 7000 series shock body on all models NEW hard chrome damper shaft finish for increased durability MCU bottom-out bumper for end-stroke progressivity Matching 8-click HSC and HSR adjustment on GRIP2 forks and X2 shocks Unrivaled high-speed rebound tunability via VVC (Variable Valve Control) Independent firm mode circuit (on models with 2-position switch) Finned inner body for improved structural rigidity and reduced hysteresis Edited January 23 by Ridenfool emphasizing Press 2 for Service to get the offer 2 1 Quote Link to comment Share on other sites More sharing options...
Ridenfool Posted January 21 Author Share Posted January 21 (edited) Somewhere in my searches I read that earlier versions (maybe 2017-2020?) of the X2 were recalled. So, if someone has a version older than 2021, it might be worth a call to Fox Service as well. Edited January 21 by Ridenfool Quote Link to comment Share on other sites More sharing options...
AustinBike Posted January 22 Share Posted January 22 I need to look into this, my 2019 bike came with Fox on both ends. Quote Link to comment Share on other sites More sharing options...
AustinBike Posted January 22 Share Posted January 22 Looks like this is a federal recall from CPSC. So Fox is basically pushed into this vs. doing it for the good of the customer. Either way I'm going to check my stuff when I get back into town. Quote Link to comment Share on other sites More sharing options...
Ridenfool Posted January 22 Author Share Posted January 22 (edited) As I understand it, the 2017-2020 was a recall (mandatory) because the failure could result in potential injury. The 2021-2023 is voluntary by Fox as it was an internal seal leaking under high pressure, rather than an air can that might actually explode rupture. 😳 Either way, it is easy to deal with and the Fox team should be able to determine what to do based on the serial number. Edited January 22 by Ridenfool Quote Link to comment Share on other sites More sharing options...
rockshins Posted January 22 Share Posted January 22 Thanks for the info, have a 2019, looking into this. Quote Link to comment Share on other sites More sharing options...
johnw101 Posted January 23 Share Posted January 23 Yep, thanks for posting this. I had no clue and will look into it for my '21 Quote Link to comment Share on other sites More sharing options...
rockshins Posted January 23 Share Posted January 23 Spoke to Fox, they said 2019 X2 is one of the most reliable shocks they have ever produced. Looks like 2021-2023 X2 had issues. 1 Quote Link to comment Share on other sites More sharing options...
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