Erm, well - Performance Bike, as you point out, is a nationally-held chain. They sell (sold) mass-produced bikes, mostly lower-end, and the skill set of their mechanics was at best, dubious. Every other weekend they had a 40% off sale! BSS, as you point out - and indeed any of the numerous small shops around town - sell far better quality, including custom, bikes, and have excellent mechanics. You answered your own question, really. But no, they do not offer the same quality of products and services - nowhere close - I'm struggling to understand how you came up with that one, but it does explain why you arrived home with a faulty bike!